Terms of Use

The information contained within this document pertains to Kafi™'s online store, operated by Kafi LLC.

Terms of Trade and Frequently Asked Questions for other regions can be found in the footer of our international websites. These can be accessed by selecting 'Shop Online' in the main menu and choosing your region from the list that appears below.

Please read these Terms of Trade carefully, as they contain important information including warranty disclaimers and limitations of liability.

Definitions and Application

In these Terms of Trade, "Kafi™" represents Kafi LLC, doing business as Kafi™. The term 'you' refers to the organization or individual placing an order for products through our website. "Products" denotes the range of Kafi™ mouthwash items available for purchase on our site.

These Terms of Trade govern all purchases of Products made by you from this website, provided they are delivered within the United States or Canada.

Shipping Costs and Deliveries

Our goal is to deliver Products to the delivery address you specified within the estimated timeframe provided at the time of your order. However, we cannot guarantee specific delivery dates or times.

Orders

  1. To place an order for Products, you must: a. create an account with Kafi™ on this website by registering your details and setting up a username and password; and b. complete and submit the online order through your Kafi™ account.

  2. Kafi™ reserves the right to refuse any order. If your order is refused, Kafi™ will notify you as soon as possible and refund any payment in full.

  3. All products ordered are intended for personal use and gifting only. They must not be resold in any form or location. Kafi™ reserves the right to take legal action against unauthorized and unofficial sales of its products.

Prices and Payment

  1. All prices listed on the website are in US dollars and exclude applicable sales taxes. The total cost, including any applicable taxes, will be displayed during checkout after you have selected your billing and shipping address. Prices are subject to change without notice.

  2. The total amount payable to Kafi™ for an order (Order Amount) will consist of the following:

    a. the sum of the prices of each product ordered, as shown on the website at the time of placing the order (Product Subtotal); b. the delivery cost, as outlined in the Shipping Costs and Deliveries section above; and c. any other applicable fees that Kafi™ may charge from time to time, which you have agreed to by providing your electronic consent (e.g., subscription fees).

  3. You must pay the Order Amount by credit card at the time of placing the order. Kafi™ accepts Visa, Mastercard, and American Express.

Liability

  1. Without limiting Kafi™’s legal rights due to any failure by you to make a payment in accordance with these Terms of Trade, Kafi™ reserves the right, at its absolute discretion, to take any of the following actions against you if you fail to make such a payment: a. withhold supply and dispose of the Products requested in the Order; and/or b. refuse to conduct further business with you. Kafi™ will not be liable to you for any loss or damage directly or indirectly resulting from any such action.

  2. Subject to the fullest extent permitted by law, the Products are sold, and information is provided to you with the understanding that you bear the sole responsibility for determining the suitability of the Products for the purposes for which you intend to use them.

  3. Subject to the "No Warranty" clauses and to the fullest extent permitted by law, Kafi™’s liability for any loss or damage you suffer due to Kafi™ breaching its obligations under these Terms of Trade or any other tortious duty (including due to defects in the Products) is limited to a refund or replacement of the relevant Products.

No Warranty

Subject to the following clauses and to the fullest extent permitted by law, Kafi™ provides no warranty for the Products.

For consumers, the Products come with non-excludable warranties and guarantees under consumer protection legislation, such as Kafi™ being the rightful owner, the Products being reasonably fit for their usual purpose, being of acceptable quality, and matching any description or sample. If Kafi™ breaches any of these non-excludable warranties or guarantees, you are entitled, at your option, to a refund or replacement of the relevant Products and compensation for any reasonably foreseeable loss.

You may also have express rights of action against Kafi™ under consumer protection legislation if Kafi™ supplied defective Products to you that cause injury, loss, or damage.

Refunds and Returns

Only items purchased on the Kafi™ website can be returned to kafi.com for a refund or exchange. Items purchased from a department store, specialty retailer, or any other location must be returned to their original point of purchase.

If you make an error when ordering online, Kafi™ will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original, saleable condition. You are responsible for the shipping and any additional postage charges.

In the unfortunate event that you have an adverse reaction to a product, you have the option of exchanging or refunding it. All items must be returned to:

Kafi™ Online

The customer is responsible for the shipping costs incurred when sending the items back to Kafi™. In the United States, a shipping charge of USD 7.50 will be payable if the refund reduces the original order amount below the free shipping threshold of USD 100.

Should an item be damaged while being shipped to you by us, Kafi™ will provide you with a full refund or exchange. Return postage will be reimbursed in the case of damaged, defective, or incorrectly sent items, and reimbursement will be issued in the original form of payment.

In all cases, original proof of purchase must be provided, and products must be returned within 14 days of receipt for Kafi™ to process any refund or exchange. Please use our contact portal in advance of your intentions to return or exchange a product so that Kafi™ staff can assist you with a smooth transaction.

Please retain your postal receipt from the shipping carrier until you are certain your parcel has been safely received by Kafi™. We may need to see this if we fail to receive your package.

We will do our best to process returns within 5-10 business days of receipt, and reimbursement will be issued in the original form of payment.

Force Majeure

If Kafi™ is delayed, hindered, or prevented from fulfilling any of its obligations under an order due to any event or circumstance beyond its reasonable control, Kafi™ will not be liable to you for such non-performance. The time for fulfilling the obligations will be extended until the event or circumstance has been resolved.

Sales Tax

  1. If Kafi™ makes a taxable supply to you under these Terms of Trade or in connection with any related matter, and the consideration otherwise payable for the taxable supply does not include sales tax, Kafi™ will be entitled to recover from you the amount of any sales tax applicable to the taxable supply, in addition to any other amounts recoverable for the supply.

General

  1. If any provision of these terms is found by a court of competent jurisdiction to be invalid, that provision shall be severed, and the remaining terms shall remain unaffected. In such cases, the parties will use reasonable efforts to negotiate a suitable substitute provision.

  2. Orders and these Terms of Trade will be governed by the laws of the State of California, United States. The parties irrevocably submit to the non-exclusive jurisdiction of the courts of California State and the courts of appeals from those courts regarding any proceedings related to these Terms of Trade.

  3. Products may differ in appearance from images and descriptions used on the purchase portal.